Back to Home

Return / RMA Process

Return Merchandise Authorization (RMA)

To ensure accurate tracking and efficient processing, all product returns must follow the official Return Merchandise Authorization (RMA) procedure.

Products returned without a valid RMA number issued by 360 Tech may not be accepted.

When Returns Are Accepted

Returns or replacements may be accepted under the following conditions:

  • The delivered product contains incorrect items or quantity discrepancies
  • The product shows visible external defects, such as physical damage or corrosion
  • The product arrives damaged during transportation
  • The product is confirmed to have manufacturing defects

Transportation damage, incorrect shipments, or shortages must be reported within 7 days of product receipt.

Return Conditions

To qualify for a return, the following requirements must be met:

  • Products must remain unused and in original condition
  • Original packaging and product labels must be intact
  • Products must be stored and returned under proper ESD protection conditions
  • Moisture-sensitive components must remain in sealed packaging when applicable

360 Tech reserves the right to determine whether returned products meet the return conditions.

RMA Return Procedure

Step 1 — Submit Return Request

Contact the 360 Tech RMA department via email or phone and provide order information along with a description of the issue.

Step 2 — Return Authorization Review

The RMA team will review the request and confirm whether the return meets policy requirements.

Step 3 — Receive RMA Number

Once approved, customers will receive a unique RMA number for the return.

Step 4 — Prepare Return Shipment

Complete the RMA form and attach it to the returned goods.

Step 5 — Mark RMA Number

Clearly mark the RMA number on the outside of the shipping carton.

Step 6 — Return Product

Ship the product back according to the instructions provided by the RMA department.

Return Processing

After the returned product is received:

  • The product will undergo inspection and verification
  • Refunds or replacements will be processed within 7 business days
  • Refund processing time may vary depending on the customer's financial institution

Shipping Costs

Return shipping costs must be prepaid by the customer, unless the return is due to an error or defect confirmed by 360 Tech.

If the return is approved due to a company error, shipping costs may be reimbursed after processing.

Packaging Requirements

Returned products must meet the following packaging standards:

  • Original packaging must be intact
  • ESD-sensitive products must be properly protected
  • Moisture-sensitive products must remain sealed when applicable
  • All manuals, accessories, and documentation must be included

Failure to meet packaging requirements may delay processing or result in rejection of the return request.

Assistance

For assistance with product returns or RMA requests, please contact the 360 Tech support team. Our team will guide customers through the process and ensure that return requests are handled efficiently.